Without good quality, a company can't survive. Their costs are too high, and their customers are dissatisfied. Not a good combination. Fortunately, Lean places a heavy emphasis on improving quality as a way to reduce waste. This overview on quality covers the following topics: How quality is defined The cost of poor quality How quality is measured How Lean addresses quality The culture of quality (Leadership and Teamwork) This training is intended to align frontline employees with the company's quality efforts. It presents information in a down-to-earth, relatable way that will engage team members, and move them closer to committing to the quest for zero defects. This training module is part of our Lean Training System and is based on a narrated PowerPoint presentation. It is one of 36 modules from this early training content we provided.
