Redtail Care Package

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Real people, real peace of mind. Support that doesn’t expire when the box does Every Redtail e-bike includes a complimentary 1-month limited warranty through Redtail, followed by standard manufacturer coverage (typically 1–2 years, depending on the brand). The Redtail Care Package extends Redtail’s own dedicated support — the people who actually know your bike — for the full term you choose. Dedicated Support Team Priority access to real Redtail specialists by phone, email, or video for the life of your plan. Claim Handling We diagnose the issue and manage the manufacturer warranty claim and communication on your behalf. Shipping Coordination We organize logistics and provide prepaid return labels when applicable, start to finish. What the Care Package covers What’s included Extended access to our support team for warranty-related concerns Remote diagnostic assistance via phone, email, or video Manufacturer warranty claim management on your behalf Shipping coordination, including prepaid return labels when applicable Priority response and personalized guidance throughout your term What’s not included Physical repairs, replacement parts, or labor Normal wear-and-tear (tires, brake pads, chains, grips, saddles) Damage from misuse, improper maintenance, or modifications Choose your coverage term Pick a Care Package at checkout. The longer the term, the better the value — and the longer Redtail stays in your corner. Plan Coverage duration Price (USD) No Care Package 1 Month (Redtail) + Manufacturer Warranty $0 Care Package — 1 Year 12 Months $119 Care Package — 2 Years 24 Months $229 Care Package — 3 Years 36 Months $339 Care Package — 5 YearsBest value 60 Months $599 🦅 Backed by Redtail US-based support 🇺🇸 American service team ⚡ Priority response for plan holders How it works Add the Redtail Care Package to your cart with your e-bike (or on its own) and choose your term. From the day your standard coverage begins, your plan keeps Redtail’s dedicated support available to you for the full duration — one call, email, or video away whenever you need a hand. Frequently asked questions Does the Care Package repair my bike or replace parts? No. The Care Package is a service-and-support plan, not a repair plan. It does not cover physical repairs, replacement parts, or labor. What it does cover is dedicated Redtail support: diagnostics, manufacturer-claim handling on your behalf, shipping coordination, and priority help for the full term. How is this different from my free warranty? Every Redtail e-bike already includes a complimentary 1-month limited warranty plus standard manufacturer coverage. The Care Package extends Redtail’s own dedicated support beyond that window, so you keep a direct line to the team that knows your bike for years to come. Which term should I choose? It depends on how long you want Redtail’s support in your corner. Most riders pick the 3- or 5-year plan to align with the typical lifespan of an e-bike’s major components. The 5-year plan is our best per-year value. When can I buy it? You can add a Care Package at the time of your e-bike purchase or any time after. Add it to your cart, choose your coverage duration, and you’re set. How do I reach support once I have a plan? Plan holders get priority response by phone, email, or video. Email [email protected] any time and we’ll take it from there. Ride with Redtail in your corner Add a Redtail Care Package and keep dedicated US-based support, claim handling, and shipping coordination for years — from $119. The Redtail Care Package is a service-and-support plan and does not cover physical repairs, replacement parts, or labor. Prices shown in USD. Standard manufacturer warranty terms vary by brand. Show more