Many customers choose to uninstall their Tonal themselves, insure it with a moving company, and coordinate with our installation partners for reinstallation only. Here are the steps to uninstall your trainer. Once the trainer is at the new location, an installation partner will visit your home to install the trainer in your desired location. You’ll want to keep the installation requirements in mind when choosing your new wall. You may also need wide-mount adapters for studs spaced 17 to 24 inches apart. This visit will be approximately two (2) hours long and will require your presence (or another individual 18 years of age or older) at both locations. This kit contains the required hardware for ALL relocations. Tonal does not reuse hardware when relocating your trainer to ensure your safety. This new hardware will be used to install both your bracket and trainer. The professional installation team will bring it with them to your reinstallation appointment. *Hawaii and Alaska Customers will need to make sure they have their new installation hardware to hand for the installation team.* Make sure you keep your wall mount after uninstallation. Please allow seven (7) days for shipping and processing. If this does not meet your scheduled relocation date, please reach out to Tonal Customer Care.
