We'd love to replace your chain however there's a few things to consider so please ensure you read the below so we can provide you the best service. When choosing options you'll need to specify if your necklace is a floating or fixed style. Floating is where the pendants/bar move on the chain. Fixed is where the pendant or pendant/s are fixed to the necklace chain with 2 holes. Please see photos for an example. We have 4 chain options to choose from. If you would like us to send the replacement straight out to you and you're replacing your current chain with a different type of chain then please let us know as we may also need to send you new jump rings. Fixed Necklace Chain Replacement The most popular chain! This chain can only be chosen for fixed style necklaces and we cannot send this chain out to you as it's slightly more complex to replace. Fine Floating Chain Replacement This chain can only be chosen for floating style necklaces. We can send this chain straight out to you however the pendants will likely not slide straight on (unless you have the Soren or Saffron necklace). You can find instructions here for how to add pendants yourself, or you can take to a local watch repairer/mister minute who can add for you. Please be mindful if you choose to have the chain sent out to you this will void any warranty as we cannot be sure if the chain becomes damaged from adding the pendants. Luna Chain Replacement Our beautiful beaded chain. This chain can only be chosen for floating style necklaces. We can send this chain straight out to you however the pendants will not slide straight on. You can find instructions here for how to add yourself, or you can take to a local watch repairer/mister minute who can add for you. Please be mindful if you choose to have the chain sent out to you this will void any warranty as we cannot be sure if the chain becomes damaged from adding the pendants. Rolo Chain Replacement This is our thickest and strongest option. This chain can be chosen for either floating and fixed style necklaces. Length Please note, if you have had your KBN necklace for a little while the links may have stretched over time from small tugs and pulls meaning your current necklace chain may be slightly longer than it originally was. Please keep this in mind when choosing the replacement chain and ensure you have measured to confirm the selected length is suitable. Our Mailing Details If you choose to send your bar/pendants back to us please send to: PO BOX 194BANYOQLD 4014 If multiple pendants it's best to add a note of the pendant order. For example 'pendants in order A, F, T'. It's advisable to track your item as we cannot be responsible for lost mail. If a replacement chain is purchased with other items, we will hold your order until we receive the bar/pendant back to make the replacement chain and send your whole order together.
