Shipping & Returns SOPHIARENÉ BOUTIQUE SHIPPING, ORDER, RETURN POLICY ** UPDATED 03/01/2023 Shipping: $5 flat-rate for one item and $1 for each additional item added, maximum shipping charges caps at $8.95 US shipping or FREE on orders over $150!! We ship super speedy for in stock items. We usually ship in 2-4 business days, sometimes sooner!Preorders or special market orders could take longer. LA warehouse orders can take longer. Still within a reasonable time frame. Please be aware if something says preorder All orders ship from our warehouses in NY and LA. PLEASE READ: SophiaRené Boutique is not responsible for delays with USPS, or UPS shipping. SophiaRené Boutique is not responsible for products lost or damaged in the mail. The Postal Service or UPS will be responsible once we ship the packages. SophiaRené Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package. Orders marked “Return to Sender” by USPS or UPS will be processed as a return. You will be responsible for reaching out to SophiaRené Boutique to have your order reshipped If / when it arrives at our warehouse. We will send an invoice for shipping cost to have your order resent to you if you choose to do so. **If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to update. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. RETURNS: (Updated 03/01/2023) We are so honored you chose to shop with SophiaRené Boutique, and we know sometimes an item just doesn't work out or maybe sizing isn’t quite right! Customer happiness is our number one priority at SophiaRené Boutique and we're happy to offer an awesome return policy! We respond to all emails within 48 hours (but usually much sooner) Excessive Return Policy:If you return more than three (3) items in a calendar month, a 15%restocking/handling/shipping fee will be deducted from the return. Please contact us at [email protected] help with sizing. ALL RETURNS MUST have tags attached or in their original packaging (if applicable). No exceptions. Items must be unworn, unwashed. Items that appear worn, washed, pet hair, stains, odors, deodorant, smoke, smell of perfume, etc. will not be accepted for return and will be rejected. TO INITIATE A RETURN, send an email to [email protected] within 7 days of delivery along with your ORDER NUMBER, NAME, AND REASON FOR RETURN. We will then respond to you with a return authorization form. Return Shipping Charges are the responsibility of the customer. Returns are eligible for STORE CREDIT ONLY. Please note: SophiaRené Boutique Wigs, Jewelry, SophiaRené Boutique monthly subscription, accessories or personal care items, Swimsuits, Cover ups or Lingerie, Preorder or Presale items, items bought with a coupon code or with Loyalty cash back credits, BOGO items, Food / Candy items, sale items are FINAL SALE and not eligible for return. Please do not send back an item without first being sent the Return Authorization Form, items returned without RA approval will be rejected. Shipping Errors and/or Product Defects: We inspect each item that arrives at our warehouse prior to launching on our website for quality and condition. Each item is inspected AGAIN before shipping so if you believe your item has a manufacturer defect or damage upon arrival, please promptly submit PHOTOS of the defect to: [email protected] WITHIN 48 hours of receipt of delivery. We will then review the info and notify you via email of your options to return. If you notice an item is defective after the 2-day period, we can NOT accept the return. Items cannot be submitted as defective after they have been worn or once tags have been removed. Items that smell of cigarette smoke, perfume, or have noticeable wear, pet hair etc. will BE REJECTED and sent back. We are not responsible for damages or defects that occur after they have been delivered. SEZZLE: We are so pleased to offer Sezzle at checkout. Make interest free, bi-weekly payments for your order. Buy Now, Pay Later... and your order ships immediately. We offer Sezzle Interest Free checkout on all orders of $35 or more at SophiaRené Boutique NOTE: If you use SEZZLE to pay for your order & you return those items, you will STILL be responsible for making your SEZZLE payments. We offer store credit for returns but We are NOT AUTHORIZED to make changes, cancel or modify SEZZLE payments or account info. SEZZLE in an entirely separate company that you have gone into an agreement with. SEZZLE is only a third party service we provide to our customers at checkout. Feel free to log into your account on Sezzle.com with any FAQS you may have. Cancellations: We are not able to process order cancellations or make changes to your order once you have completed the checkout process. We process all orders as quickly as possible. While we cannot cancel an order once it has been placed, you are welcome to return the item in accordance with our return policy. IMPORTANT - Please review your order before paying. If you accidentally order the same item 2 times, it is your responsibility to send back the extra item (in accordance with our return policy) We have no way of knowing if you meant to order 2 of the same item. We simply ship what has been ordered. Please do not email us asking us to cancel your order after you have completed the checkout process, it will sadly be DENIED. Feel free to email us at [email protected] time for assistance with a return!
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