Dear Customer, Thank you for contacting us. Regarding your recent printer return request (Order Number: ESN1225), we noticed an unexpected situation occurred during the scheduled pickup. Event Description: The printer return label we applied for was sent to you on April 26th. However, during the pickup, the courier company collected a package that was not the printer, but your bicycle. This bicycle is currently in our warehouse. Current Situation: We understand you wish for us to ship the bicycle back to you. Shipping Cost Explanation: After inquiry, the cost to ship the bicycle back to your address in Spain from our warehouse is €81.95. Responsibility and Agreement: Since this was you sending the wrong item (the bicycle instead of the printer) during the return process, and you have expressed willingness to bear the cost of shipping the bicycle back, we therefore require you to pay this €81.95 return shipping fee. Payment Method (Core Purpose): As this shipping fee is not part of the standard return process, our system is unable to automatically generate a payment link. Therefore, we have specially created this payment link for you.Please use this link to pay the €81.95 bicycle return shipping fee.After payment confirmation, we will immediately arrange to ship your bicycle back to you. The estimated processing and shipping time is 2-10 business days. Follow-up: Once we receive this shipping fee payment and ship the bicycle, we will send the tracking number to your email: [email protected]. Summary: Payment Item: Shipping fee to ship the bicycle back to you from the warehouse. Payment Amount: €81.95 (Euro) Payment Method: Please click the "Add to Cart"/"Buy Now" button to purchase this link item to complete payment. Action Required: Please complete the payment as soon as possible so we can arrange to ship your bicycle back to you. If you have any questions, please feel free to reply to this email. Thank you for your understanding and cooperation. Sincerely,Creality Customer Service Team
Related
Related