Description: Need to return an item? Hold up ...read our return policy below then email us with the details - [email protected] Once we give you the thumbs up then purchase this digital item. We will then email you the Australia Post label to attach to your parcel. Before you purchase don't forget to read our return policy below. Some important notes: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You have the option to exchange, have a store credit or refund if your item(s) is returned within the time frame above and meets the criteria.To start a return, contact us at [email protected]. If your return is accepted, you can purchase this digital item, and we can forward the Australia Post return label for you to print out and attach to your parcel. Items sent back to us without first requesting a return may not be accepted. It's the sender's responsibility to cover any return shipping costs for change of mind. We are also not liable for returns that are lost in transit it's the sender's responsibility to ensure that the item is sent with tracking and arrives safely You can always contact us for any return questions at [email protected] Warranty All footwear is covered by a 6 month warranty from date of purchase.All clothing is covered by a 3 month warranty from the date of purchase.The original receipt must be provided.A product will only be replaced one time under the warranty. Whiskey and Wildflower products purchased at full price are fully warranted to the original owner against defects in materials and workmanship for 90 days from the date of purchase. If a product fails due to manufacturing defects, we will send the item to the supplier with your purchase receipt at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, it is deemed as general wear and tear and will unfortunately will not be deemed as a warranty. Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way, in which our 14-day guarantee would apply. Warranty work will only be considered with proof of purchase from Whiskey and Wildflowers. Damages and issuesPlease inspect your order upon receiving the item and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable itemsCertain types of items cannot be returned, such as jewellery, underwear, body and hair products due to hygiene reasons.Unfortunately, we cannot accept returns on sale items or gift cards. ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping We charge a flat rate of $15.00 shipping for all Australian domestic orders. This does not incluse insurance. If you would like insurance or if you are shipping outside of Australia, please contact us at [email protected] before placing your order. We post all orders via Australia Post, a tracking number will be emailed to you once your order is shipped. We aim to have all orders posted within 1-2 days of the order being placed, please understand we are a team of humans, working with human hands, and human brains, we will do our best to avoid any delays. Shipping times will depend on your location, We post our orders from either Mareeba or Weipa. Weipa is a remote fishing town in the far north of Queensland, you’ll get your order faster if you live down the street from us than if you live in Sydney, so please be patient with us! At this stage, we only ship Australia wide. If you would like shipping outside of Australia, please contact us at [email protected] before placing your order. Australia Post estimates your parcel to arrive within 3-4 business days of your parcel being shipped, unfortunately, any shipping delays are out of our control. Local Pick Up You can skip the shipping fees with free local pickup at either Mareeba (157 Byrnes Street Mareeba, QLd, 4880) or Weipa (Shop 11, Heritage Shopping Centre, Weipa, QLD) - depending where your tiem is stocked. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will send you an email when your order is ready along with instructions, so just hold off until you have received the email. Items On Sale Thank you for choosing carefully when items are on sale. Sale items are not be able to be refunded, exchanged or returned for store credit. Discount codes over 15% If you choose to apply a discount code which is over 15% it is classed as an item on sale and therefore we will not be able to refund, exchange or give you store credit. Thank you for your understanding. What happens if you are sent the wrong item? Please email us at [email protected]. Please do not send item back until approval is given. What happens if you are sent a faulty item? Please email us at [email protected]. Please do not send item back until approval is given
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