Flexible UK Returns Address for Growing Online Sellers A cost-effective UK returns solution for growing international and UK businesses receiving regular customer returns. Your returns are received at a real UK warehouse address, helping your business build customer trust and credibility. Ideal for sellers using Amazon, eBay, Shopify, TikTok Shop, WooCommerce, Etsy or their own online store. What’s Included 12 returned parcels included every month ✓ Parcels weighing up to 1 kg each✓ Real UK warehouse returns address✓ Parcel receiving and recording✓ Priority arrival notifications✓ Outer parcel photograph✓ Return reference recorded✓ 30 days’ free storage✓ UK and international forwarding available✓ Return consolidation available✓ Repacking and relabelling available✓ No setup fee✓ No deposit✓ Cancel anytime Additional Returns After using your 12 included monthly returns, additional returned parcels are charged at: £2.99 per parcel This includes: ✓ Receiving the returned parcel✓ Recording the return✓ Priority arrival notification✓ Outer parcel photograph✓ Up to 30 days’ storage Optional Return Services Optional services will only be carried out following your instructions. Return Inspection £2.49 per Item We can open the returned parcel and: ✓ Check the product’s visible condition✓ Check for obvious damage✓ Photograph the product✓ Record its condition✓ Notify you of the inspection result This is a visual inspection only and does not include specialist testing, authentication or electrical testing. Additional Product Photographs From £1.00 Need a closer look before deciding what to do with a returned product? Additional photographs are available from £1.00 per item. Repacking £1.99 per Parcel We can repack suitable returned products for storage, forwarding or dispatch to another customer. New boxes, mail bags, protective materials and specialist packaging are charged separately where required. Relabelling £1.49 per Item We can remove or cover an existing shipping label and apply a new label supplied by you. Label printing or specialist labels may incur an additional charge. Send to Another UK Customer £2.49 Plus Postage Avoid sending a suitable returned product back overseas. We can prepare and dispatch it directly to another UK customer. This service includes: ✓ Locating the returned product✓ Preparing the parcel for dispatch✓ Applying your supplied shipping label✓ Dispatching the parcel Postage, courier charges and packaging materials are additional. International Forwarding £2.99 Plus Shipping We can forward returned products to your warehouse, supplier or another international destination. Shipping costs are calculated separately according to the destination, parcel weight, dimensions and selected courier service. Customs duties, import taxes and courier surcharges are not included. Return Consolidation £2.99 per Shipment Save international shipping costs by combining multiple returned products into one larger shipment. Packaging materials and courier charges are additional. Disposal £2.99 per Parcel If you no longer require a returned product, we can dispose of it following your instructions. This price applies to ordinary parcels weighing up to 1 kg. Electrical, hazardous, regulated, specialist or unusually large products may require a separate quotation. Storage Charges The first 30 days are free. After 30 days, storage is charged at: £1.00 per parcel per week Long-term, oversized or high-volume storage can be arranged separately. Monthly Return Allowance Your plan includes 12 qualifying returned parcels during each monthly billing period. Unused returns do not roll over to the following month. Each parcel received counts as one return. If one customer sends an order back in two separate parcels, this will count as two returns. Parcel Requirements Each returned parcel must: ✓ Weigh no more than 1 kg✓ Be within our permitted parcel dimensions✓ Display your assigned customer reference clearly✓ Be addressed correctly✓ Contain permitted products only Overweight, oversized, unidentified or incorrectly addressed parcels may incur additional charges or be refused. Restricted Products Hazardous, illegal, perishable or prohibited products cannot be accepted. Liquids, aerosols, batteries, medicines, food, cosmetics, electrical items and other regulated products may require approval before being sent to our warehouse. Please contact us before arranging returns containing restricted or regulated goods. Need to Receive Heavier Parcels or Business Mail? The Returns Address Business plan is designed for customer returns weighing up to 1 kg per parcel. If you also need to receive heavier parcels, business letters or official correspondence, you can add one of our Virtual Address Services alongside your Returns Address plan. Available services may include: ✓ Larger and heavier parcel allowances✓ Business letters and mail receiving✓ Address use on your business website✓ Companies House address services where eligible✓ HMRC correspondence address services✓ Business address for banking applications where accepted✓ Additional storage✓ Parcel and mail forwarding✓ Additional warehouse and dispatch services There is no need to cancel your Returns Address Business plan. Simply add the additional Virtual Address Service you require. Important Information Your £34.99 monthly plan includes 12 returned parcels weighing up to 1 kg each during every monthly billing period. Additional returned parcels are charged at £2.99 each. Unused monthly returns do not roll over. Return inspection, repacking, relabelling, forwarding, additional photographs, consolidation, disposal and other optional services are charged separately. Postage, courier charges, customs charges and packaging materials are not included. Optional paid services will only be carried out after receiving your instructions. Only £34.99 per Month (Incl. VAT) Start Managing Your UK Customer Returns
