Route Shipping Insurance provides protection for the shipments that are lost, broken, or stolen. Please add Route Shipping Insurance to your cart at checkout to enable protection. If you purchase Route Shipping Insurance and your order is lost, broken or stolen, please click here https://claims.route.com/, to file the claim for the replacements. Domestic claims are eligible to be filed within 30 days from when the item shipped; International: 45 days. Claims for packages marked "delivered" must be filed after 5 days and within 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint. Route will reorder your item(s) at our website to ship to you as the replacements.
