The Sales Concepts assessment was created to assess the skill level of a sales representative. It can be used in any sales industry as it covers the basic skills needed to be successful in sales. This test includes such topical areas as; Rapport Building, Opening, Probing, Supporting, Objections, and Closing. Tests are also available for Call Center Inbound Sales Skills and Marketing Fundamentals. Total Questions 38 Question Types Multiple Choice Competencies Tested RapportOpeningProbingSupportingObjectionsClosing Tasks Tested Customer RelationsSelling the Product - Closing the SaleCustomer Focus - GroupCustomer FocusCustomer Relations - Time ManagementCustomer Relations - ComfortCustomer Relations - MeetingsCustomer Finance - Why BuySelling the Product - Product DemonstrationCustomer Focus - PreparationCustomer Focus - Understanding the CompanySelling the ProductCustomer Focus - Information GatheringSelling the Product - RecommendationSelling the Product - During the SaleOvercoming Customer Objections
