The course is divided into modules which are further split into separate units. Most units consist of a lecture presentation followed by a hands-on exercise. At the end of each module, there is a review of new terminology learned within the module followed by a short knowledge check Quiz. The exercises build on each other and are based on business scenarios. The exercises should be completed in the order it is assigned. The course is designed to build the skills of the participate and ultimately prepare them for the Admin Certification Exam. This class is delivered by a senior instructor with many years of real world Salesforce experience. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real world experiences and best practices. The class presents a broad range of topics covering just about everything on which a student will be tested. These topics include but are not limited to: basic administration, configuration, customization, and data management. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Sales Teams, and Queues. The object model related to sales force automation, marketing automation and service is thoroughly covered as well with sections on: Accounts, Contacts, Opportunities, Products & Price Books, Quotes, Leads, Campaigns, Cases, Solutions, Knowledge, Ideas, and Answers. The automation of processes within Salesforce including the use of Workflow Rules, Process Builder, Approval Processes, and Flow that will be discussed and used in scenario-driven exercises. Analytics, including Lightning Reports, Lightning Dashboards, and list views will be covered in detail as well. Target Audience Stony Point's Salesforce Lightning Admin training course is recommended to system administrators, consultants, business analysts and other technologists needing to learn the basics of Salesforce Administration while also preparing to become Salesforce Administrator Certified. A student in this class will learn how to administer and configure Salesforce in Lightning. As a participant in the class, each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee. Students will also be given licenses to multiple Salesforce Administrator practice exams expertly curated by leading Salesforce exam prep companies, Salesforce Ben and Focus on Force. The practice exams closely simulate the actual certification exam conditions and, coupled with the instructor-led portion of the class, significantly increase the exam pass rates for students. Prerequisites General technology experience Course Outline Introduction to Salesforce and the Salesforce Platform (Module 1) Organizational Set up (Module2) System Security and Access (Module 3) Salesforce Objects (Module 4) Page Layouts and Record Types (Module 5) Salesforce Sales and Marketing (Module 6) Service and Support (Module 7) Data Management (Module 8) Process Automation (Module 9) Collaboration (Module 10) Mobile App and The AppExchange (Module 11) Analytics Reports and Dashboards (Module 12) Certification – How to Prep Question & Answer
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