SANITEXAIR Care+ Membership SanitexAir Care+ is a simple subscription for your SanitexAir system. It is set as a fraction of the product value. If the unit stops working because of an electrical or mechanical fault, we repair it. If we cannot repair it, we replace it, free of charge under our Care and Replace terms. It is there so you are not left with a dead unit on the wall and a hole in the budget. Care+ is not an insurance policy. It does not cover accidental damage, cosmetic damage, theft or loss. Full terms apply. What’s included • Repair when the product fails because of an electrical or mechanical fault that affects how it works • Replacement if we cannot repair it, with an equivalent or similar-specification SanitexAir product (or credit toward one), up to the original product purchase price under the Care and Replace terms • After two separate covered repairs, if the product fails again with a covered electrical or mechanical fault, you may ask for a replacement instead of a third repair • Support from SanitexAir to diagnose whether the fault is a covered breakdown What’s not included • Accidental damage • Cosmetic damage (marks, scratches, rust and similar) that does not stop the product working safely • Theft or loss of the product or any part of it • Consumables and parts meant to be replaced on a service cycle, including NTP generators and filters (where fitted). Routine generator or filter changes stay a maintenance job, not a Care+ claim • Accessories supplied with or bought for the product, unless we say otherwise in writing • Breakdown from flood, storm or other severe weather • Breakdown from fire, unless caused by an electrical fault inside the product • Neglect, misuse, abuse or intentional damage • Faults caused by non-genuine parts or unauthorised third-party repairs • Any business loss, downtime cost or other consequential loss if you cannot use the product How it works Tell SanitexAir the product is not working We help confirm whether it is a covered electrical or mechanical breakdown We repair it where we can If we cannot repair it, we replace it under the Care and Replace terms While Care+ is active and payments are up to date, covered repairs and replacements under the plan are free of charge to you Your statutory rights on faulty goods still apply. You must take reasonable care of the product and give us fair access to assess and repair it.
