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Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness
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Cambridge University Press, 9/11/2003EAN 9780521819022, ISBN10: 0521819024Hardcover, 468 pages, 24.7 x 17.4 x 2.8 cmLanguage: EnglishThe focus of this book is on the most important
class of enterprise system, namely Enterprise Resource Planning (ERP) systems. Organisations typically take the decision to employ ERP systems in an attempt to streamline existing processes. Once these systems are in place, however, their success depends on the effectiveness of the implementation, and on the additional benefits that can be obtained by further leveraging the technology. In this book, the editors have assembled some of the world's best research on ERP systems, with a view to providing a foundation for second wave improvements to enterprise systems. Written primarily for managers and consultants, this book is also an ideal reference for business schools and researchers.IntroductionPart I. Implementation and EffectivenessOverview1. Learning from adopters' experiences with ERP M. Lynne Markus, Sheryl Axline, David Petrie and Cornelis Tanis2. Innovating with Packaged Business Softwaretoward an assessment E. Burton Swanson3. A comprehensive framework for assessing and managing the benefits of enterprise systems Shari Shang and Peter B. Seddon4. The continuing ERP revolutionsustainable lessons, new modes of delivery Jeanne W. Ross, Michael R. Vitale and Leslie P. WillcocksPart II. From Risks To Critical Success Factors5. Enterprise system implementation risks and controls Severin V. Grabski, Stewart A. Leech and Bai Lu6. Risk factors in Enterprise-Wide/ERP projects Mary Sumner7. A framework for understanding success and failure in Enterprise Resource Planning system implementation Christopher P. Holland and Ben Light8. Critical success factors revisiteda model for ERP project implementation Anne Parr and Graeme Shanks9. Offsetting ERP risk through maintaining standardized application software Guy G. Gable, Taizan Chan, and Wui-Gee TanPart III. From Learning to Knowledge10. Implementing Enterprise Resource Planning systemsthe role of learning from failure Judy E. Scott and Iris Vessey11. ERP projectsgood or bad for SMEs? Frédéric Adam and Peter O'Doherty12. The role of the CIO and IT Function in ERP Leslie P. Willcocks and Richard Sykes13. Enterprise systems management with reference process models Michael Rosemann14. An ERP implementation case study from a knowledge transfer perspective Zoonky Lee and Jinyoul Lee15. Knowledge Integration Processes within the context of Enterprise Resource Planning systems implementation Jimmy Huang, Sue Newell and Robert GalliersPart IV. Cultural Aspects of Enterprise Systems16. An exploratory analysis of the sources and nature of misfits in ERP implementations Sia Siew Kien and Christina Soh17. Implementing Enterprise Resource Packages? Consider different organisational and national cultures! Marina Krumbholz, Julia Galliers and Neil A. M. MaidenPart V. Future Directions18. Continuity versus discontinuityweighing the future for ERP packages M. Lynne Markus, David Petrie and Sheryl Axline.