When you hire a Perfect Noggin, we place a $150 security hold on your card at the time of checkout. This is a pre-authorisation only, not a charge. The funds are not taken from your account, and in most cases the hold is simply released once your rental period ends and your Perfect Noggin has been returned to us in good order. We've deliberately kept this to a pre-authorisation rather than an upfront bond, because we trust our customers. Unlike a hotel or traditional rental company that charges a flat bond regardless of how the item is used, we only convert this hold into an actual charge in two situations: if your Perfect Noggin is returned later than agreed without any communication with our team, or if it comes back damaged beyond normal, expected wear from everyday use. If you know you'll need more time with your Perfect Noggin, you can extend your hire yourself through our extension product, available in two week or four week blocks. Simply add the extension before your original return date to keep your hire current and avoid any issue with the security hold. It's there to protect the equipment for the next family in the rental cycle, not to catch customers out. Full details of what's covered are set out in our rental terms and conditions, available at checkout and in your hire confirmation email.