Already have Starlink installed and just want your router upgraded? Having issues with your Starlink cable/router/dish and want a technician on site? Our technician will attend your property and professionally replace your existing Starlink router with a newer model and confirm everything is connected and working correctly. This service is for customers who already have a Starlink dish and router installed and only require a router upgrade. Typically completed within 30 minutes. On request our technician will also provide you with a report that can be sent to Starlink as verification of the upgrade/repair when making a claim. This may help you recieve a free months subscription on request.Your Starlink installation does not need to have been completed by our team. What’s included On-site visit by a qualified technician Removal of your existing Starlink router Installation of your new Starlink router (supplied by the customer) Connection to your existing Starlink system Basic setup and testing Internet connection check on one device Additional I.T. support (if required) If you request help with other I.T. or network issues (such as Wi-Fi problems, device setup, home network troubleshooting or configuration), or if issues are discovered that fall outside a standard router swap, this time will be charged at $70 per additional 30 minutes. Please note We do not provide the new router This service does not include relocating the dish, running new cabling, or repairing existing cabling or hardware faults Any additional work will be discussed and approved before proceeding For bookings outside of a 25km radius of any of our technicians, a distance based travel fee will be calculated at checkout. We appreciate your understanding. If you decide to cancel a booking, Interstellar Installs will provide a full refund, minus a $20 admin fee. Additionally, if a cancellation is made by a customer with less than 4 days notice from the booking date, 50% of the total booking cost will be nonrefundable.
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