A service charter template is a document that specifies the objectives, responsibilities, and values of an organization. It sets what customers can expect from you and establishes the quality that you will deliver. A good service charter template includes information about your services, pricing, guarantees, and more. Template Details: The benefits of a service charter template are many. A few of the biggest ones include: Improved customer satisfaction through increased transparency and accountability for services provided. Increased efficiency in delivering services to customers. Improved team morale by creating a sense of shared purpose List all of the offered services and give an outline of what information needs to be included in each section. Format: MS Word Features: Our template consists of the following sections: Document version history Date Author Description of change Approver Tittle/Authority Approval Remarks Introduction to service charter Purpose Service overview Objectives Service level requirements Capacity Requirement Description IT Service Continuity Requirement Description Information Security Requirement Description Service acceptance criteria Technical resources needed Roles & Responsibilities High-level project plan High-level cost estimates Metrics Assumptions, Constraints & Risks Constraints Risks Appendix
