About the Course Service management is the management of services. This course is designed to provide you with a broad understanding of what service management is and what is required in order to manage these services effectively. Duration The course will take approximately five to six hours to complete. Exam It is an online course without exam. Learning Objectives By the end of this course you will: Understand the basics of service management from a generic perspective. Using the agency principle, be able to describe why people and organisations ask others to do things for them. Be able to describe what a service is and why it is important to design and provide services that meet the needs of the customers. Be able to describe what a process is and ways of designing processes that suit the needs of an organisation as well as describing some common service management processes.
