Embark on a 3-day interactive journey to master the ServiceNow CMDB. This course covers essential design principles and techniques, including solutions for automating data ingestion, governance, and gaining insight from the data in a healthy CMDB. Designed to mirror the content from the CMDB Fundamentals on-demand course on NOW Learning, this live class offers an engaging blend of: Instructor-Led Lectures and Demonstrations Collaborative Student Discussions Hands-On Exercises focused on configuring, ingesting, governing, and deriving insights from CMDB data. Additionally, participants will evaluate their skills through an adaptive simulator, providing the opportunity to earn a CMDB micro-certification. This course goes beyond the basics, offering a dynamic and immersive experience to build confidence and expertise with the ServiceNow CMDB. IMPORTANT: This course does not provide a course guidebook. All content presented to the student is available from the CMDB Fundamentals On Demand. However, students will receive the lab exercise files that are performed in class plus a copy of the instructor slide deck. ServiceNow Configuration Management Database (CMDB) Fundamentals Training Benefits Upon completion of this course, learners will be able to: Describe the CMDB and the attributes that provide enterprise-wide visibility Learn the stages for planning a successful CMDB deployment Explore best practices for configuring and implementing a CMDB, including the role of Health Scan Explain how the CI Class Manager provides a centralized place to create and edit CI classes Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources Enable and use the Multisource CMDB Ingest data into the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data Identify and manage duplicate CIs in the CMDB Create complex queries on CMDB data using Query Builder Remediate common issues with the CMDB Prerequisites Welcome to ServiceNow On Demand 3-hours This course provides critical core skills on Navigation, Form Usage, List Filters, and more! ServiceNow Administration Fundamentals (SNAF) Training Certified System Administrator (preferred) Recommended Experience: It is recommended students taking the course have working knowledge and experience of the NOW Platform including some basic understanding of the CMDB. It is also beneficial that students taking the course have an understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise. ServiceNow CMDB Fundamentals Training Outline Learning Objectives Module 1: Introduction to the CMDB Explore IT challenges Learn the basics of ServiceNow CMDB Differentiate between asset and configuration management lifecycles Deploy a trustworthy CMDB Gain visibility to CMDB management tools Module 2: Design a Successful CMDB Implementation Strategy Explain and use CI Class Manager Configure and leverage the IRE Enable and utilize CMDB 360/Multisource CMDB Configure and implement Dynamic Reconciliation Rules Module 3: Ingest Data into the CMDB Configure and execute ServiceNow Discover and Service Mapping Understand benefits of Agent Client Collector Use IntegrationHub ETL Explore ServiceNow Store Learn how Service Graph Connectors can integrate 3rd party data Enhance Cis CMDB with foundational data Module 4: Govern the CMDB Configure and execute CMDB Health Dashboard Manage and remediate duplicate Cis Work with reclassification Manage Cis through different life cycle stages Use Data Manager to create policies for life cycle, attestation, and certification Module 5: Gain Insight from CMDB Data Use CMDB Query Builder to find CI data Leverage the Unified Map to identify the root cause of issues Gain insight into key CMDB health indicators using the Data Foundations Dashboards Work with Intelligent Search and Natural Language Query Realize value with other ServiceNow product that leverage the CMDB
