This two-day interactive course prepares implementers to configure and deploy the ServiceNow Human Resources Service Delivery (HRSD) application. Participants work as technical consultants in a guided, hands-on environment to configure HRSD features, secure HR data, manage Employee Center experiences, and apply Zurich release implementation best practices. ServiceNow Human Resources (HR) Implementation Training Benefits Audience & Prerequisites Who Should Attend: Consultants and technical professionals responsible for implementing the ServiceNow Human Resources Service Delivery application.Prerequisites: Welcome to ServiceNow; ServiceNow Administration Fundamentals; Get Started with Now Create; ServiceNow Platform Implementation; Employee Center Essentials; Introduction to HR Service Delivery (HRSD); HRSD Fundamentals. Certification & Exam Information This course includes an exam voucher. Certification details and eligibility are governed by ServiceNow HRSD implementation certification guidance. ServiceNow HR Implementation Course Outline Learning Objectives Module 1: Human Resource Service Delivery (HRSD) Overview Objectives: Review course prerequisites; review HRSD applications; discuss implementation considerations. Module 2: Configure HRSD Objectives: Review HRSD tables and components; perform core HRSD configuration; configure case assignment options; configure localization and internationalization. Module 3: Additional Concepts Objectives: Configure content automation and campaigns; manage employee documents; execute quick start tests. Module 4: Secure HRSD Objectives: Apply governance strategies; configure delegated development; lock down HR administration. Module 5: HR Integrations Objectives: Explore HR integrations. Module 6: Now Intelligence for HRSD Objectives: Explore Now Intelligence capabilities for HRSD. Module 8: Dig Deeper Objectives: Explore advanced features; review implementation considerations; apply additional tips for success; optionally work through the HR Implementation Simulator if time allows.
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