This two-day interactive course prepares implementers to configure and deploy the ServiceNow Security Incident Response (SIR) application. Participants learn how to manage the full lifecycle of security incidents, configure workflows, dashboards, and integrations, and apply Zurich release best practices to improve incident response speed, consistency, and visibility. ServiceNow Security Incident Response Implementation (SIRI) Syllabus Benefits Audience & Prerequisites Who Should Attend: Process owners, technical consultants, ServiceNow administrators, project or engagement managers, and operations managers responsible for implementing or supporting Security Incident Response in ServiceNow.Prerequisites: Welcome to ServiceNow; ServiceNow Administration Fundamentals; Get Started with Now Create; ServiceNow Platform Implementation; Security Operations Fundamentals. Certified System Administrator (CSA) is strongly recommended. Experience with ServiceNow scripting, integrations, and development is helpful. Certification & Exam Information This course includes an exam voucher. Certification details and eligibility are governed by ServiceNow Security Operations certification guidance. ServiceNow Security Incident Response Training Outline Learning Objectives Day 1 Module 1: Security Incident Response Overview and Data VisualizationObjectives: Identify goals of Security Incident Response; explain how SIR meets customer expectations; review dashboards, reports, and core components.Labs: Lab 1.1.1 Initial Application Setup. Module 2: Security Incident Form and Field ConfigurationObjectives: Configure security incident forms; review record lifecycle; configure risk calculations and security tags.Labs: Lab 2.1.1 Security Incident Response Workspace; Lab 2.2.1 Security Incident Process Selection; Lab 2.3.1 Security Incident Calculator Groups; Lab 2.4.1 Configuring Security Tags. Module 3: Incident Generation ConfigurationObjectives: Configure service catalog entries; configure email parsing; configure user-reported phishing; review integrations.Labs: Lab 3.2.1 Configure Email Parsing; Lab 3.3.1 Use Case: User Reported Phishing. Day 2 Module 4: Playbook Configuration – Advanced ConfigurationObjectives: Configure playbooks and runbooks; configure post-incident reviews; review Now Assist for SecOps.Labs: Lab 4.1.1 Configure Security Incident Playbooks; Lab 4.3.1 Post Incident Reviews. Module 5: Threat Intelligence ConfigurationObjectives: Review threat intelligence concepts; configure and use the MITRE ATT&CK framework.Labs: Lab 5.2.1 Leverage the MITRE ATT&CK Framework. Module 6: Integrations Supporting Security Incident ResponseObjectives: Review ServiceNow Store integrations; explore integration use cases; review capability framework; create custom integrations.Labs: Lab 6.3.1 Integrations and Capabilities. Module 7: Supporting Security Operations ApplicationsObjectives: Configure Major Security Incident Management; explore Threat Intelligence Security Center; review Data Loss Prevention application.Labs: Lab 7.2.1 Configuring Major Security Incident Response.
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