Protect your order against shipping issues. Our Shipping Protection guarantee covers: Lost packages that never arrive Damage during transit Non-delivery by the carrier Package theft within 24 hours of confirmed delivery If a covered event occurs, file a claim and receive a replacement product, store credit, or refund. Submit your claim at covrly.claimsorted.com/submit-a-claim with your order number.Shipping Protection must be added at the time of purchase.