For teams that need dependable hands rather than a growth program, Symmetry Commerce offers monthly support blocks — Solutions, Support and Development Hours — covering your Shopify store and its integrations. Support retainers start at $1,750/month (10 hours).What’s included Bug triage and fixes, theme and section updates, app installs and upgrades ERP and middleware integration maintenance: NetSuite/Celigo flow monitoring, error-queue triage and order-management audits Site pre-launch audits before campaigns, seasonal pricing and collection support GitHub repository hygiene and code-review workflow for any theme change Weekly timesheets on request and a monthly minimum-billing floor stated in the SOW — unused-hour flexibility built in How we workRequests come in by email to a dedicated contact, get sized, and ship through the same code-review and staging discipline as project work. Blocks renew in 3–6 month terms and can step up or down as your needs change — one client began at 30 hours/month post-launch and settled at 10 hours/month once stable.Proven resultsA professional skincare brand has renewed support terms continuously since launch, covering both their Shopify store and NetSuite/Celigo integration. Other active plans include assurance retainers for a tool retailer and post-launch support for a piano manufacturer and a standards nonprofit.Frequently asked questionsWhat is the difference between Support and Expand & Optimize?Support keeps the store healthy (fixes, updates, integration maintenance). Expand & Optimize proactively improves it (features, CRO, strategy). Many clients graduate from one to the other.Do unused hours roll over?Terms include a stated monthly minimum with flexibility on the remainder — agreed in writing up front.Can you support a store another agency built?Yes. We start with a front-end code audit and app audit, then take over maintenance with a documented baseline.Ready to talk? Contact Symmetry Commerce for a scoped proposal with a fixed budget, timeline, and itemized deliverables — no vague estimates.
