SonicWall Managed Protection Security Suite (MPSS) simplifies firewall management by putting it in the hands of SonicWall experts. It includes 24/7 monitoring, configuration management, scheduled firmware updates, and monthly health check reports outlining threat activity, protection status, and cyber warranty compliance. By reducing misconfigurations and mitigating human error - accountable for 90% of attacks - MPSS helps organisations stay secure, compliant, and worry-free. Fully managed firmware updates, scheduled at a time that works for you Firewall event notifications, including downtime and local changes 30-day advanced reporting and analytics, extendable to 90-day and 365-day 24/7 Enhanced Support Embedded Warranty Details: 24 x 7: Around the clock support, including weekends and holidays, for business-critical environments. A SonicWall MPSS license provides telephone and web-based support, unlimited software/firmware updates and upgrades, and hardware replacement for units which have faults. SonicWall support agreements provide technical assistance during the license coverage hours. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding use and implementation on a limited basis. SonicWall’s support offerings do not include step-by-step installation or configuration of products or services. Support agreements provide for replacement of failing hardware (not applicable to the NSv series) returned to a SonicWall factory. The replacement product may be new, or like-new. In the event of product obsolescence, SonicWall reserves the right to replace failing product with a product of like or better features and functionality.
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