Spare battery for all E-Go Models: Lite: 6.4Ah / 7Ah Lite + : 7Ah Max: 14Ah Max Plus: 14Ah Please advise whether your charge port is single or 3 pin. Please also note 14AH fits the Step/Max & Max+ Only Delivery 3-5 DAY DELIVERY, FREE DELIVERY ON ALL ORDERS. Cancelling your order If you would like to cancel your order, please contact us immediately at [email protected] or on 0333 050 3189. Please include your order number when contacting us. If your order has not yet left the manufacturer's warehouse, we should be able to stop it shipping, and issue you a refund immediately. Please note – when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging. There will be a charge for the return. Returns - Changed your mind If you change your mind after buying from us and want a refund, you have up to 14 days to let us know and have the goods returned to us. You will need to return the product to us before we can provide a refund. Eco Bike Co. can help arrange the return for a charge of £50 - a courier will be sent to pick it up from you & return it to the manufacturer. Please note – the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden. Returns - Damages & Faulty We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to [email protected] so that we can open an insurance claim on your behalf. If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to [email protected] and we will arrange the repair or replacement with the manufacturer. Please note – any fault caused due to misuse of the bike including water or external damage is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric scooter to avoid voiding your warranty
