The Remote Assistance Bundle is designed to enhance the efficiency of technical support and field services through advanced remote capabilities. It provides a seamless interface for experts to assist remotely, reducing the need for onsite visits and allowing issues to be resolved more quickly and cost-effectively. Features Multi-User Collaboration: Allows multiple users to connect and collaborate in real-time to solve problems and share information effectively. Real-Time Annotations: Users can make annotations in a live video stream or on static images, providing clear guidance and instructions remotely. Guest Calling Options: Enables support teams to invite external experts into a collaborative session without requiring permanent access to the system. What's Included Starter Option Users: Up to 10 Included Services: Basic platform access for remote assistance Real-time annotation tools Guest access features Hypercare Support: Standard support package including remote setup assistance and basic troubleshooting. Organization Option Users: Up to 30 Included Services: All services included in the Starter option Enhanced collaboration tools for larger teams Advanced administrative controls for user management Hypercare Support: Enhanced support services with faster response times and access to additional resources. Technical Information Platform Compatibility: Devices: Supports smartphones, tablets, PCs across iOS, Android, Windows. AR/VR Devices: Includes Magic Leap 2, Microsoft HoloLens, Lenovo A3, Meta Quest Pro, Meta Quest 3, and Apple iPad. VR Systems: Meta Horizon OS, HTC VIVE. Desktop Systems: Compatible with Windows and MacOS. Unified AR Software: High-Impact XR Functionality: Easy to integrate, deploy, and scale across devices. Device Compatibility: Broad support for AR, VR, and traditional computing platforms. Content Management System (CMS): Supports over 60 file types including 3D models, multimedia, and documents without prior formatting. Sphere Academy: Offers comprehensive onboarding and continuous learning through interactive resources. Security and Compliance: Pursuing ISO and SOC2 certifications, adheres to stringent data privacy laws. Flexible Deployment Options: Available as SaaS, private cloud, or on-premise, to fit various organizational needs. Use Cases and Industries Manufacturing: Ensure SOP compliance and reduce costly errors through guided remote assistance. Healthcare & Pharmaceutical: Improve medical access, training, and patient outcomes by connecting practitioners with remote experts. Defense: Utilize modern technology to enhance response times and decision-making in critical situations. Office Teams: Boost enterprise productivity with AR by enabling remote collaboration and support across global teams. Support - What is Hypercare Premier? Hypercare Premier is an enhanced support service offered with this bundle, designed to ensure maximum uptime and optimal utilization of the Sphere technology. It includes: Dedicated Customer Success Manager: Provides personalized support to address specific needs and challenges. Remote Training: 12 hours of onboarding and training sessions to ensure your team is proficient in using the remote assistance tools. Quarterly Business Reviews: Strategic sessions to discuss performance, upcoming features, and align technology usage with business goals. On-site Visits: Optional quarterly visits to assist with complex issues or significant updates, ensuring smooth operation and adoption.
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