Have you ever gotten grainy tallow? The grainy texture is due to the product partially melting during shipping. To prevent this you can have your product shipped in an insulated mailer with an ice pack inside to protect to make sure everything stays cool. Your insulation package comes with priority mail service to ensure you get your package promptly and while it’s still cold. Keep in mind that the ice packs and insulated mailer are only designed to protect the product for the 2-3 days transit time. If it’s in transit longer, left sitting outside or in a mailbox it may not prevent the balm from melting so please ensure you promptly collect your package on delivery day! we cannot promise it will work every time but it is a measure we have provided to help with the convenience of not having to “reset” your balm.
