Sungold Power Solar Bracket 4X Solar Panel Mounting Z Brackets, Lightweight Aluminum Corrosion, for RVs, Trailers, Boats, Yachts, Wall and Other Off Grid Roof. Shipping Policy: 1.WHICH COUNTRIES DO YOU SHIP TO? We mainly ship to USA and Canada, please contact us for shipping to your country before purchase if the country/region not mentioned above. 2.WHERE IS THE PACKAGE SHIPPED FROM? Most of our packages are shipped via Amazon distribution centers in the U.S., E.U. Some packages are shipped from third-party warehouses that are near your country. 3.HOW LONG DOES DELIVERY TAKE? We need 3 to 5 working days to process the order, and usually 6-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays. 4.HOW CAN I GET FREE SHIPPING FOR YOUR PRODUCTS? We provide 100% FREE Shipping.(except some remote address) 5.WHAT SHIPPING CARRIERS DO YOUR USE? We use all major carriers, such as dhl/fedex/ups/usps and local courier partners. You have the option to choose faster shipping if you pay the additional cost. 6.CAN I STILL CHANGE MY SHIPPING ADDRESS EVEN THOUGH THE PACKAGE HAS BEEN SHIPPED OUT? Sorry, once shipped out, we can’t change the delivery address. 7.WHAT SHOULD I DO IF THE PACKAGE DAMAGED BY THE TRANSPORTATION WHEN FEDEX DELIVERY FOR ME? If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 8. SOME OTHER THINGS TO NOTE ABOUT YOUR ORDER All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Delivery to remote areas may incur additional cost up to $50 - $200. Shipments cannot be rerouted once a package has been shipped. Your order may require a signature. Warranty and Return Policy: The warranty period for is 12/36 months for different Build The Power products. In each case, the warranty period is measured starting on the day of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. Our products come with 30 days return policy. Within the return period, Build The Power will pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product received, or for any extra product you did not order. For all other reasons, customers are responsible for shipping fees. LIMITED TO ORIGINAL CONSUMER BUYER The warranty on Build The Power's product is limited to the original consumer purchaser and is not transferable to any subsequent owner. EXCLUSIONS Build The Power's warranty does not apply to: Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Build The Power's current product literature. Attempted repair by anyone other than an authorized facility. If any modified products received will be returned to you at your expense. REPLACEMENTS Build The Power will replace any Build The Power product that fails to operate( within 30 days). A replacement product assumes the remaining warranty of the original product. If the products appear faulty because of inappropriate operation, we can only help fix the issue and don’t accept returns or replacements. The customer needs to pay all the fees for accessories and shipping If you want to replace one of the damaged parts, please contact us to arrange to send the replacement part. (under warranty) RETURN Build The Power offers a 30-day money back guarantee for goods purchased directly from BuildThePower.com.We are confident that you will love your new Build The Power product. However. If for any reason you are not fully satisfied with your purchase, you may return your products within 30 days as long as they are new, undamaged, and unmodified. We cannot guarantee that your item will be accepted for a refund or exchange if it does not meet these requirements. If you are unsatisfied for any reason, simply let us know within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive the product and confirm the validity, we will refund the full purchase price. Return requests outside of 30 days require special authorization. Before returning, please send an email to [email protected] to contact our Customer Service Team. PLEASE BE PREPARED FOR THE FOLLOWING INFORMATION: Order number Video or photo of the faulty product (if applicable) The item with the original packaging. REFUNDS (IF APPLICABLE) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you have any further questions, please send an e-mail to [email protected] ORDER CANCELLATION Customers can request a full refund within 72 hours of placing an order by emailing Build The Power's official store. However, if the product has already been shipped, the customer will pay the shipping fee to call back the package. Refund Policy: We hope you have enjoyed your online shopping experience with Build The Power. Please read below for more information about our refund policy. REFUNDS (IF APPLICABLE) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It may take 3-5 business days to go back to you if the card is a credit card, but if it's a debit card normally it will be processed within 7-10 business days, and sometimes it depends on bank processing time. If you have any further questions, please send an e-mail to [email protected]
