The Technical Support - IT/Network assessment is meant for IT Technical Support and Network Administrators with one or more years of experience. Topics include Internet/Network Support, Windows Support, Technical Support Concepts, and PC Familiarity. The test covers basic information used in troubleshooting PC computers and IP networks. For Technical Support positions that don't focus on Network knowledge, consider the Technical Support Processes. Total Questions 39 Question Types Multiple Choice Competencies Tested Internet/Network SupportWindows SupportPC FamiliarityTechnical Support Concepts Tasks Tested IntelliMirrorMTU SizeRemote PC AccessingURL AddressesMethod for Locating Hardware AddressesTCP/IP FamiliarityNetwork Configuration ServiceCommand Line WorkPerformance Characteristics of TCP/IPMAC AddressRestore TCP/IPStub ZoneUse of Special AddressesDHCP ConfigurationInterpret an IP AddressDisplaying Network Configuration for WindowsTroubleshooting the Network RouteFile Sharing Without the Computer Browser ServiceAutomatic Private IP AddressingDNS QueriesRepairing Corrupted Winsock SettingsCheck Processes in WindowsTNEF IssuesTattooing the RegistryActive Directory ConnectionTroubleshooting with Device ManagerApplication Responding PoorlyFAT/NTFS ConceptsCreating Hard Disk PartitionsInterpreting BIOS NoisesUninstalling Software ProperlyDebugging a Difficult InstallationPOST Code CardThreads and Computer ProcessFirst Distinction for a Service CallTroubleshooting Network ConnectivityHandling Windows OS DegradationTroubleshooting Startup IssuesInterpreting a Safe Mode Boot
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