Technical Support Processes Assessment

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The Technical Support Processes test assesses technical support concepts and processes as they are related to software, Internet, Windows, and overall PC support. This assessment w ill gauge a test taker's ability to handle the problems that come up as a technical support representative and focuses on newer versions of Windows such as Windows 7. Handling phone calls properly is tested along with the necessary technical knowledge. The test is appropriate for test takers who are currently working, or plan on working, in the technical support field. Tests for Technical Support - IT/Network and Call Center Technical Support [audio] are also available. Total Questions 42 Question Types Multiple Choice Competencies Tested Windows SupportHardware, Internet, Software SupportTechnical Support Concepts Tasks Tested Finding DocumentPreventing Unapproved ChangesTaskbarLocating System InformationLocation FamiliarityProgram Not RespondingUninstalling SoftwareUnable to Read ScreenKeysOperating System FamiliarityDefault LocationComputer ProtectionDisk SpaceRecycle BinComputer PerformanceCascade ModeRecovery DriveCommand Line - Hard Drive CheckFile HistoryAccessing a Microsoft Word DocumentInstallation ProcessUsername/Password DifficultiesPrinter TroubleshootingEmbedded LinksOperating System PartitionSelectively Moving FilesInternet AccessWeb Site DownUnderstanding Computer ConceptsProblems Accessing a Web SiteInternet TroubleshootingInstallation TroubleshootingFinishing an Incomplete UninstalledPrint and File SharingInstallation ProblemsGoals to Resolving CallsResolving Issues with a Novice Computer UserSupport ConceptsPhone EtiquetteCustomer Call BackResolving CallsGathering Information Show more