Maximize uptime and offload the mental burden of your system’s health to Sunrun.With system data from nearly 1 million homes we provide industry-leading monitoring, remote troubleshooting, and a phone call within 24 hours of a system production issue. Benefits include: 24/7 AI precision system monitoring Remote troubleshooting System error detection & alerts Phone call within 24 hours of a confirmed production issue COMING SOON: Access to discounted inspections & repairs (Sunrun Inspect) What happens after an error is detected? ▼ The Monitoring Pro Response Plan Here is our process for identifying and resolving system issues: 1. Automated DetectionOur 24/7 AI oversight identifies production drops or system errors when they occur. 2. Remote TroubleshootingWhen an error is flagged, technicians begin remote troubleshooting. We will notify you that remote diagnostics are underway. 3. Remote ResolutionIf the issue is resolved remotely, the service is fully included in your monthly subscription. You will receive a confirmation once production is restored. 4. Proactive OutreachIf an issue requires an in-person visit, we will contact you with next steps: Critical Issues: A phone call within 24 hours of a confirmed issue. Non-Urgent Issues: A phone call, text, email, or app notification. 5. Service & Repair OptionsIf an in-person visit is required, you select your preferred service option: Option 1: COMING SOON Sunrun Inspect ($499/year): An annually renewing subscription that covers the service visit fee and includes one annual in-person inverter and battery inspection. For critical errors, service appointments are guaranteed within 14 days of sign-up (California only). Option 2: One-Time Service ($600): A flat-rate fee for a single in-person diagnostic visit. 6. Hardware Replacement & BillingIf a technician determines hardware must be replaced, costs are handled as follows: Under Warranty: The replacement equipment is provided at no charge. You are responsible only for the service visit fee and on-site logistics/labor. Out of Warranty: You will receive a quote for the cost of the replacement hardware. One-Visit Resolution: Technicians carry common components to complete diagnostics and hardware swaps during the same visit whenever possible to eliminate additional scheduling and get your system up and running faster.
