A book outlining 20 key emotional skills for the workplace Modern businesses place huge emphasis on technical training, yet a lot of what determines the success or failure of an organisation has nothing to do with the traditional 'hard' skills taught at business school, but rather the sophisticated 'soft' skills that are key to emotional maturity. The Emotionally Intelligent Office introduces us to twenty core emotional skills that can help businesses and individuals to flourish. They range from giving and receiving honest feedback and accepting that it's OK to fail, to addressing jealousies and insecurities within teams. We learn about how our childhoods continue to have an often unhelpful impact on how we deal with colleagues and the best ways we might speak so that others will listen. Skills include: Adaptability Decisiveness Calm Creativity Diplomacy Eloquence Innovation Leadership Playfulness Resilience Paperback book | 192 pages | 176mm x 127mm Also available in a digital format - click to explore Ebook
