So you have your new firewall in place and you have internet access. Everyone is happy, but you have that niggling feeling that maybe not every service is configured as it could be and are you truly protected. Installing a firewall is just the start of your network security journey. Correct and ongoing configuration is required to make the most of the services you have enabled and to help protect against zero day attacks, like ransomware and other daily changing risks. Do you have all of the skills to make sure your network is protected as it can be? THERE IS A SOLUTION! We have provided service and support to thousands of customers through the years and know our stuff! We offer monthly support contracts that give you a telephone and email contact backed by a robust Service Level Agreement and agreed response times. It is like having your own specialist security team! HOW DOES IT WORK? Each firewall that we manage for a customer is plugged in to our central control servers (where the vendor allows for central management software – else this done manually). These systems back up each device regularly, collect live streamed data from them and provide regular reporting. You can also configure and manage your firewall(s) directly from these central services without the need to log in to each unit individually. We define firewalls in to 3 main categories - Entry Level SonicWall TZ SOHO - TZ 570, Sophos SG/XG/XGS 85 - 126, WatchGuard T15 - T55, Fortigate 30-50 D/E/F Mid Range SonicWall TZ600 - NSa 3700, Sophos SG/XG/XGS 135 - 2300, WatchGuard T70 - M290, Fortigate 60-90 D/E/F Performance SonicWall NSa 4650 - NSa 6700, Sophos SG/XG/XGS 310 - 4500, WatchGuard T370 - M5800, Fortigate 100-300 D/E/F WHAT ELSE DO YOU GET? Coupled with our central management and backup systems you also get a range of support options depending on the service that you require: - Bronze Hours – Work requested on an ad-hoc basis, Included support hours – 0 per month, Daily Remote Configuration Backup, Monthly Management Reporting on Firewall performance Silver Hours – 9am to 5pm 5 Days a week, Included support hours – 1 per month, Response time after initial support request of 4 working hours, Diagnosis & Fix Time of 2 Working Days, Configuration / policy change response time after request of 1 working day, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Weekly & Monthly Management, Reporting on Firewall performance Gold Hours – 9am to 5pm 7 Days a week, Included support hours – 2 per month, Response time after initial support request of 2 working hour, Diagnosis & Fix Time of 1 Working Days, Configuration / policy change response time after request of 1 working day, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Daily, Weekly & Monthly Management, Reporting on Firewall performance Platinum Hours – 24 hours 7 Days a week, Included support hours – 4 per month, Response time after initial support request of 1 working hour, Diagnosis & Fix Time of 12 hours, Configuration / policy change response time after request of 4 working hours, Daily Remote Configuration Backup, Firewall Management, Remote Firmware Upgrade, Remote VPN Support, Daily, Weekly & Monthly Management, Reporting on Firewall performance
