Amy FraherCambridge University Press, 6/9/2011EAN 9780521757539, ISBN10: 0521757533Paperback, 258 pages, 22.9 x 15.2 x 1.5 cmLanguage: EnglishBridging the gap between theory and practice, this strikingly original analysis of the complex dynamics of high-risk fields demonstrates that teamwork is more important than technical prowess in averting disasters. Thinking Through Crisis narrates critical incidents from initiation to resolution in five elegantly constructed case studies: the USS Greeneville collision, the Hillsborough football crush, the American Airlines flight 587 in-flight break-up, the Bristol Royal Infirmary pediatric fatalities and the US Airways flight 1549 Hudson River landing. Drawing on a variety of theoretical and real-world perspectives, this vivid, well-documented book provides innovative ways to understand risk management, develop new models of crisis decision making, enhance socially responsible leadership and encourage deep questioning of the behavior of individuals and groups in complex systems. Its insights will resonate with professionals in a wide range of fields and with a general audience interested in understanding crises in complex systems.Introductionhow teamwork is more important than technical prowess1. Rethinking normal accidents and human error – a new view of crisis management2. USS Greeneville – the downside of charismatic leadership3. The Hillsborough football disaster – explosive team chemistry4. American Airlines flight 587 – latent failures align5. Bristol Royal Infirmary – the price of organizational overreach6. US Airways flight 1549 – thinking through crisis7. Team resource management.
