⚠️ if your tooth gem has broken and the base of the crystal or the glue is still on the tooth, you must book a removal appointment first. we cannot place a new gem on top of existing residue. you can book this service via this link. we offer two types of touch-ups: 1. the first type applies within the first month: if a gem* falls during this period, removal and replacement are covered under warranty and are free. 2. the second type applies after the first month: touch-ups are still possible, but they are no longer covered under warranty and will be treated as a paid repair.** please contact us to discuss the next steps. do i still have any adhesive left on my tooth? if you are unsure whether there is still adhesive or crystal left on the tooth, you can send us a message for advice or try the nail technique: gently scratch the surface of the tooth with your nail. if you feel or see a small relief or bump, it means there is still residue present and it is important to book a removal appointment first. *for gold gems, you must either bring back your original gold piece or replace it with a crystal.** touch-ups (replacements at a lower rate) are only available for designs and flashes, not single crystals.
