Description *Please provide the serial number around the lock hole and your e-bike order number while placing the order. *This is for the security of customers' property to prevent theft. We will proceed with the shipment after confirming the information above. If the information is unclear, our customer service staffs may call you to verify the details. If we are unable to confirm the information within 3 business days, a refund process will be initiated. How long does it take to receive the replacement key? Generally, customers can expect to receive the replacement key within 6-8 weeks after placing the order. The delivery time may vary depending on your location and shipping method.
