On site Installation service for a 2tb SSD into your iMac. At a time that suits you, our qualified technician will come to your work or home, remove the current hard drive from your iMac and replace it with a new SSD. This is a full installation service, nothing else you need, the price includes the onsite installation and all the hardware you need. We can only install our own SSD drives, this is not a BYO SSD installation service, unless the SSD drive has been bought separately at an earlier date. We try to work with you to be as flexible as possible in terms of timing and service. This service can be an onsite service or a pick up service. As an onsite installation, we recommend restoring from Time Machine. With a current Time Machine back up, our technician will install the drive, plug in your Time Machine and start the restore. After they confirm it is restoring correctly, their job is done. They do not need to wait until the restore is finished as it can take a few hours to finish. Once the restore is finished, the Mac will be ready to use, and you can unplug the Time Machine. If you want a fresh macOS install instead of a Time Machine restore, you can use this installation service. We can use any version of macOS, but recommend the latest version your Mac can use. With a fresh install your iMac starts up like a brand new iMac. There are options to transfer data and applications to the new SSD via the old drive or Time Machine. Frequently asked questions about this service How quickly can you provide this service? It depends on your location, but most areas we can provide an installation the next day. Can I choose a time and date? Yes you can arrange a specific time first via a phone call or you can type in the customer notes at checkout and we can confirm this, via phone or email, once we have received the order. How long does the installation take? An average install is one hour. If we experience no problems during install, we can be finished a lot quicker. Is there a service warranty? Labour warranty is 12 months. The SSD drive warranty is 5 years. If you have a problem with the SSD and you need it replaced outside of the labour warranty period there would be a new onsite labour installation cost. Can I cancel and get a refund? If you decide you do not want the install, or there are no agreeable dates on which we can do the install you will receive a full refund the way you paid. Who does your onsite installations? Upgradeable has a national network of independent technicians, they are not employees of Upgradeable. We do ensure all contractors have a high level of customer service and integrity. Can the onsite technician do other computer work? As we use independent contractors, they can be used for other work independently of Upgradeable. These are IT professionals, they can quote on hardware sales and services. You can talk to the technician to get a quote or follow up services.
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