UltiMakerCare Plan for UltiMaker Factor 4 Stay protected with the UltiMakerCare Service Plan for Factor 4 from UltiMaker. This manufacturer service plan covers parts and labor and includes accidental damage protection. Plus, take advantage of hot-swap support and online, phone, and chat support to recover from issues quickly and minimize downtime. Return shipping is also covered by the plan. Accidental Damage Protection Take advantage of accidental damage protection for dropped or nicked build plates preventing you from printing or a misaligned gantry from the initial shipping of the product. Up to four instances of accidental damage protection are covered per year of the plan's duration. Covered Parts Get peace of mind knowing you're covered for motherboards, LCD displays, user interface components including buttons and dials, touch pads, power supplies, cables and wire harnesses, motors, and mechanical components. Online, Phone, and Chat Support Get support via live chat, a phone call, or by submitting a support case online. Support hours are from 9 am to 6 pm eastern standard time, Monday through Friday. Plus, get back in action fast thanks to an 8-hour response time. Please note that for service requiring return of the product or parts of the product, UltiMaker Support will issue a Return Merchandise Authorization (RMA) number to the customer and unauthorized returns are not accepted. 1 Year UltiMakerCare Plan Product Number: 900-0203A 2 Year UltiMakerCare Plan Product Number: 900-0204A 3 Year UltiMakerCare Plan Product Number: 900-0205A
