At UniScoops™, every scoop is packed with care, creativity, and a little bit of magic. We love sharing the fun with our customers through packing videos whenever possible. 🎥 Our Video Promise When a video is selected with your order, we will make every effort to record your scoop being created and packaged . These videos are meant to capture the excitement of your mystery scoop experience. ⚠️ Technology Happens While we always attempt to record and deliver your video, technology isn’t perfect . Occasionally issues such as file corruption, device errors, or recording failures may occur that are beyond our control. 💌 If a Video Cannot Be Delivered If we are unable to provide your video due to a technical issue: • You will receive a UniScoops™ digital gift card equal to the value of the video purchase. • The gift card will be sent to the email associated with your order . • This ensures you still receive the value you paid for while allowing us to continue creating magical scoops. ✨ Our Commitment Our goal is always to create joy and a fun mystery experience for every member of the ScoopSquad . While we cannot guarantee perfect technology every time, we guarantee that we will always make it right.
