The Brugts Services Maintenance & Support plans keep your Shopify store secure, up to date, and in good hands. We offer three tiers to match different needs: Basic Plan (€99/month) 30 minutes of priority support time per month Support channel: email Response time: usually within 24 hours on business days Monthly theme backup so we can quickly restore your store if issues occur Monthly maintenance check of your theme, apps, and basic security Grow Plan (€179/month) (most popular) Everything in Basic, plus 30 minutes of priority support time (60 in total per month) Support channels: email + WhatsApp (business days 09:00–17:00) Dedicated contact person who knows your store and proactively thinks along with you Pro Plan (€279/month) Everything in Grow, plus 60 minutes of priority support time (120 in total per month) Support channels: email + WhatsApp + Meetings by appointment Dedicated contact person who knows your store and proactively thinks along with you Proactive monthly check + recommendations (up to 3 actionable improvements per month) What counts as support time?Support time is intended for small adjustments and troubleshooting (typically 15–30 minutes per request). If something is larger, we'll provide a quick estimate first. Rollover (unused time)Unused support time rolls over to the next month. Maximum rollover: one month. Need extra time?Additional support outside your plan is billed at €60/hour (no plan at €70/hour), tracked per 15 minutes. Larger changes can be quoted separately after a short estimate. All plans include essential maintenance to keep your Shopify store secure and running smoothly. The main difference is the amount of support time, the level of access, and the degree of proactivity. Not sure which plan fits your store? We're happy to help you choose.
