Work Process Basics: Producing Quality Work

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This online course helps employees, supervisors, and managers take a closer look at how work gets done, what inputs are required, and how to meet customer expectations every time. Every task in the workplace is part of a bigger process, and understanding that process is key to producing high-quality results. Learners will explore the flow of work, how to define process inputs and outputs, and how strong communication (including active listening) supports consistent quality. Show more