Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community. Our Workplace Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened. Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology. Course Outline Module One: Getting Started Module Two: Understanding Diversity What is Diversity? Related Terms and Concepts A Brief History A Legal Overview Module Three: Understanding Stereotypes Stereotypes vs. Biases Identifying Your Baggage Understanding What This Means Module Four: Breaking Down the Barriers Changing Your Personal Approach Encouraging Workplace Changes Encouraging Social Changes Module Five: Verbal Communication Skills Listening and Hearing: They Aren"t the Same Thing Asking Questions Communicating with Power Module Six: Non-Verbal Communication Skills Body Language The Signals You Send to Others It"s Not What You Say, It"s How You Say It Module Seven: Being Proactive Encouraging Diversity in the Workplace Preventing Discrimination Ways to Discourage Discrimination Review Questions Module Eight: Coping with Discrimination Identifying if You Have Been Discriminated Against Methods of Reprisal Choosing a Course of Action Review Questions Module Nine: Dealing with Diversity Complaints as a Person What To Do If You"re Involved In A Complaint Understanding Your Role Creating a Support System Review Questions Module Ten: Dealing with Diversity Complaints as a Manager Recording the Complaint Identifying Appropriate Actions Choosing a Path Review Questions Module Eleven: Dealing with Diversity Complaints as an Organization Receiving a Complaint Choosing a Response Learning from the Complaint Review Questions
