ACCIDENTAL DAMAGE PROTECTION If a garment rented through The Designer Hire Spot is accidentally damaged, you may be liable for repair or replacement costs under our Rental Agreement. To help avoid unexpected fees, you can select Accidental Damage Protection at checkout. Coverage: - Applies only to clothing items (dresses, gowns, sets, skirts, tops, jumpsuits, playsuits, pants, jackets, coats). - Does not cover bags, clutches, belts, or accessories - Covers accidental stains, small tears, or detached embellishments. -Maximum coverage is $250 per order; any costs above this are your responsibility. - Coverage is $250 per order, not per item. Exclusions: - Lost or stolen items after delivery - Returns lost in transit without tracking proof - Deliberate damage, negligence, or misuse - Damage from make-up, fake tan, ironing, alterations, or pinning - Widespread or weather-related damage Claim Process: Report significant damage immediately with photos. Do not attempt cleaning, repair, or alterations. Return items as-is using the provided prepaid satchel, including any detached pieces. We will assess damage and determine coverage. Important Notes: - All items must be returned, even if damaged beyond repair, to validate protection. - Accidental Damage Protection only applies after all other fees (e.g., late return fees) are paid. - Protection fees are refundable only if the order is cancelled before dispatch, cannot be fulfilled, or qualifies for a full refund or approved credit note. - Protection cannot be refunded if you change your mind after payment, unless the order is cancelled entirely.
