The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet. An audio version of this test is also available: Call Center Technical Support [audio]. Total Questions 19 Question Types Multiple Choice Competencies Tested Hardware IssuesGeneral Windows IssuesDifficult User IssuesPrinting IssuesInternet Issues Tasks Tested CD DrivesRebootingMonitorsMouseKeyboardStart MenuScreen ResolutionDetermining RAMChanging ClockDiffusing FrustrationDiffusing AngerA Know It AllHandling IgnoranceUnable to PrintRemote PrintingColor PrintingStarting Internet ExplorerConnection SpeedsDuplicate Web Pages
