The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet. A non-audio version of this test is also available: Call Center Technical Support. Total Questions 19 Question Types Multiple Choice Competencies Tested Hardware IssuesGeneral Windows IssuesDifficult User IssuesPrinting IssuesInternet Issues Tasks Tested Start MenuDuplicate Web PagesUnable to PrintMonitorsKeyboardDiffusing AngerRemote PrintingDetermining RAMCD DrivesDiffusing FrustrationRebootingColor PrintingConnection SpeedsChanging ClockScreen ResolutionHandling IgnoranceA Know It AllMouseStarting Internet Explorer
