Dealing with Difficult People by Roberta Cava

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Practical Strategies for Handling Tricky People at Work Good Condition - Light cover wear, edges slightly worn. Dealing with Difficult People by Roberta Cava offers practical, no-n onsense guidance for navigating workplace conflict, difficult personalities and challenging interpersonal situations. Cava, a well-known consultant in communication and workplace dynamics, breaks down different types of difficult behaviour and offers concrete strategies for staying calm, communicating assertively and resolving conflict without escalating it. Genuinely useful rather than theoretical, it's a handy reference for managers, colleagues and anyone dealing with difficult personalities in a professional setting. Show more