Download A FREE Course Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. Download Sample Course Outline Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: When Should Feedback Occur? Repeated Events or Behavior Breach's in Company Policy When Informal Feedback has not Worked Immediately After the Occurrence Case Study Module Two: Review Questions Module Three: Preparing and Planning Gather Facts on the Issue Practice Your Tone Create an Action Plan Keep Written Records Case Study Module Three: Review Questions Module Four: Choosing a Time and Place Check the Ego at the Door Criticize in Private, Praise in Public It Has to be Face to Face Create a Safe Atmosphere Case Study Module Four: Review Questions Module Five: During the Session (I) The Feedback Sandwich Monitor Body Language Check for Understanding Practice Active Listening Case Study Module Five: Review Questions Module Six: During the Session (II) Set Goals Be Collaborative Ask for a Self-Assessment Keep Emotions in Check Case Study Module Six: Review Questions Module Seven: Setting Goals SMART Goals The Three P's Ask for Their Input Be as Specific as Possible Case Study Module Seven: Review Questions Module Eight: Diffusing Anger or Negative Emotions Choose the Correct Words Stay on Topic Empathize Try to Avoid "You Messages" Case Study Module Eight: Review Questions Module Nine: What Not to Do Attacking or Blaming Not Giving Them a Chance to Speak Talking Down Becoming Emotional Case Study Module Nine: Review Questions Module Ten: After the Session (I) Set a Follow-up Meeting Make your Self Available Be Very Specific with the Instructions Provide Support and Resources Case Study Module Ten: Review Questions Module Eleven: After the Session (II) Focus on the Future Measuring Results Was the Action Plan Followed? If Improvement is not Seen, Then What? Case Study Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations
