Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course, participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology. Course Outline Module One: Getting Started Module Two: When Should Feedback Occur? Repeated Events or Behavior Breach"s in Company Policy When Informal Feedback has not Worked Immediately After the Occurrence Case Study Review Questions Module Three: Preparing and Planning Gather Facts on the Issue Practice Your Tone Create an Action Plan Keep Written Records Case Study Review Questions Module Four: Choosing a Time and Place Check the Ego at the Door Criticize in Private, Praise in Public It Has to be Face to Face Create a Safe Atmosphere Case Study Review Questions Module Five: During the Session (I) The Feedback Sandwich Monitor Body Language Check for Understanding Practice Active Listening Case Study Review Questions Module Six: During the Session (II) Set Goals Be Collaborative Ask for a Self-Assessment Keep Emotions in Check Case Study Review Questions Module Seven: Setting Goals SMART Goals The Three P"s Ask for Their Input Be as Specific as Possible Case Study Review Questions Module Eight: Diffusing Anger or Negative Emotions Choose the Correct Words Stay on Topic Empathize Try to Avoid "You Messages" Case Study Review Questions Module Nine: What Not to Do Attacking or Blaming Not Giving Them a Chance to Speak Talking Down Becoming Emotional Case Study Review Questions Module Ten: After the Session (I) Set a Follow-up Meeting Make your Self Available Be Very Specific with the Instructions Provide Support and Resources Case Study Review Questions Module Eleven: After the Session (II) Focus on the Future Measuring Results Was the Action Plan Followed? If Improvement is not Seen, Then What? Case Study Review Questions
