What is This Playbook? This Configuration Management Process palybook defines the structured activities to identify, record, and control IT configuration items (CIs) throughout their lifecycle.It helps teams maintain consistency and integrity of IT systems and configurations. What’s Included? • Configuration Management Process overview and objectives• Configuration lifecycle stages from identification to control• Roles, responsibilities, and service provider relationships Who Should Use This Playbook? • Configuration Managers and IT operations teams• ITSM process owners and service delivery leads• Change and release management teams• IT governance and compliance professionals Why This Playbook? This playbook offers a practical framework to manage configuration items and associated data reliably. It supports accurate system state tracking, improves change visibility, and helps reduce incidents due to misconfiguration.
