Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments. Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings. Module One: Manage the Outlook Environment for Productivity• Customize Settingso Customize reply messageso Change text formats for all outgoing messageso Customize the Navigation Paneo Configure reviewso Manage multiple accountso Add an account• Print and Save Informationo Print message, calendar, contact, or task informationo Save message attachmentso Preview attachmentso Save messages in alternate formatso Export messages to a data file• Perform Search Operations in Outlooko Create new search folderso Search for items in messages, tasks, contacts, or calendarso Search by using advanced find; search by folderModule Two: Manage Messages• Configure Mail Settingso Set fonts for new messages and responseso Create, assign, and modify signatureso Create and manage ruleso Create automatic replieso Create messages by using Quick Partso Configure Junk Email and Clutter settings• Create Messageso Create a messageo Add or remove message attachmentso Add cc and bcc to messageso Add tracking and voting optionso Forward and reply to messageso Request a delivery or read receipto Redirect replieso Flag outgoing messages for follow up, importance, and sensitivityo Recall a message• Format a Messageo Format texto Insert hyperlinkso Apply themes and styleso Insert messageso Add a signature to specific messages• Organize and Manage Messageso Sort messageso Move messages between folderso Add new local folderso Apply categorieso Clean up messageso Mark a message as read or unreado Flag received messages, ignore messageso Sort messages by conversationo Delete messageso Automate repetitive tasks by using Quick Stepso Configure basic Auto Archive settingso Delegate accessModule Three: Manage Schedules• Create and Manage Calendarso Create and add calendarso Adjust viewing details for calendarso Modify calendar time zoneso Delete calendarso Set calendar work timeso Manage multiple calendarso Manage calendar groupso Display multiple calendarso Share calendars• Create Appointments, Meetings, and Eventso Create calendar itemso Create recurring calendar itemso Cancel calendar itemso Create calendar items from messageso Set calendar item timeso Set up meetings by using the scheduling assistanto Set free or busy status for calendar itemso Schedule resourceso Set up meeting location by using Room Finder• Organize and Manage Appointments, Meetings, and Eventso Set calendar item importanceo Forward calendar itemso Configure reminderso Add participantso Respond to invitationso Update individual or recurring calendar itemso Share meeting noteso Categorize calendar items• Create and Manage Notes and Taskso Create and manage taskso Create and organize notesModule Four: Manage Contacts and Groups• Create and Manage Contactso Create a new contacto Delete contactso Import contacts from external sourceso Edit contact informationo Attach an image to a contacto Add tags to contactso Share contactso Create and manage address books• Create and Manage Contact Groupso Create new contact groupso Add contacts to existing contact groupso Add notes to a contact groupo Update contacts within contact groupso Delete contact groupso Delete contact group members
