Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments. Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings. Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology. Course Outline Module One: Getting Started Workshop Objectives Module Two: Communicate with Email Start Communicating with Email Set Up Email Account Preview Messages Read Messages Preview Attachments Forward and Reply to Messages Process Messages Delete Messages Mark a Message as Read or Unread Flag Received Messages Sort Messages Print a Message Save Message Attachments Create Messages Create a Message Address a Message Add or Remove Message Attachments Send Message Recall a Message Format and Check Messages Format Text Apply Styles Apply a New Theme Insert Pictures Insert Hyperlinks Use Spell Check Module Two: Review Questions Module Three: Manage Messages Use Advanced Message Options Flag Outgoing Messages for Follow Up, Importance and Sensitivity Request a Delivery or Read Receipt Add Voting Options Redirect Replies Organize Messages Sort Messages by Conversation Ignore Messages Work with Folders Move Messages Between/To Folders Apply Categories Use Signatures and Stationary Create, Assign and Modify Signatures Add a Signature to Specific Messages Set Fonts for New Messages and Responses Create and Use Quick Parts Automate Replies and Organization Create Automatic Replies Create and Manage Rules Automate Repetitive Tasks Using Quick Steps Configure Junk Email and Clutter Settings Clean Up and Archive Messages Clean Up a Folder Use Mailbox Cleanup Set AutoArchive Folder AutoArchive Items Module Three: Review Questions Module Four: Manage Schedules Create and Manage a Calendar Adjust Calendar View Set Calendar Work Times and Time Zone Create Calendar Items Create Calendar Items Create Recurring Calendar Items Create Calendar Items from Messages Respond to Invitations Manage Calendar Items Update Calendar Items Manage Reminders Forward Calendar Items Work with and Share Multiple Calendars Create a Blank Calendar Add an Internet Calendar Manage and Display Multiple Calendars Share a Calendar in an Email Delete a Calendar Create and Manage Tasks and Notes Create a Task Change Task Views Manage Tasks Create and Manage Notes Module Four: Review Questions Module Five: Manage Contacts and Groups Create and Manage Contacts Create a New Contact Import Contacts Edit Contacts Forward Contacts Create and Manage Address Books Create and Manage Contact Groups Create a New Contact Group Manage Contact Group Members Send an Email or Meeting Invitation to a Contact Group Manage Calendar Groups and Meeting Schedules Manage Calendar Groups Use Scheduling Assistant to Set Up Meetings Cancel Meetings Module Five: Review Questions Module Six: Manage the Outlook Environment Customize Settings Customize Replies to Messages Customize the Navigation Pane Perform Search Operations in Outlook Create a Search Folder Perform an Instant Search Perform an Advanced Find Work with Multiple Accounts Add an Account Change the Default Email Account Change From When Sending Mail Print and Save Information Print Calendar, Contact, or Task Information Save Message in Alternate Formats Export Messages to a Data File Module Six: Review Questions Module Seven: Wrapping Up Words from the Wise
